Terms and Conditions of Use
Privacy Policy
Our Commitment To Privacy
Your privacy is important to us. We utilize military-grade security and encryption technology to ensure that your personal and financial information remains private and safe. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the store.airsoftrumors.com web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include: Name, User ID (if you have an account with us), Password (if you have an account with us), Address, Email address, Phone number.
On some pages, you can submit information about other people. For example, if you order merchandise and want it sent to a third party, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone number, Email Address (if different from your own).
The Way We Use the Information
store.airsoftrumors.com will use the information you provide about yourself when placing an order only to complete that order. This information is not shared with or sold to outside parties except to the extent necessary to complete that order. Billing information is transmitted to our payment processor over a highly secure 128-bit encryption, ensuring that your information will not be intercepted by a third party.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our web site and improve your shopping experience. This information in no way identifies you personally. This information may be shared with outside parties for the purpose of enhancing our service.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Return, Exchange and Refund Policy
We are committed to total customer satisfaction. If your product fails you, then we have failed. Contact us, and we will take care of you.
Return and Refund
1. Item should be in its original new and unused condition, unworn condition with tags attached and original box or package which to be returned within 30 days upon delivery.
2. You need contact us first before any returns, then we can follow up your case, any return without notification ahead will not be handled.
3. After you request a return, we will send you return address, once we received the returned item we will process your return immediately and make refund as soon as possible.
4. Please note you need to take care of return shipping costs and the item can be returned subject up to 20% restocking and handling fee.
5. Exception: All clearance and discount sales are final. We cannot accept returns on clearance, promotion, discount price or customized item. However, exchange is possible under some conditions for this situation. No returns or exchanges on digital goods.
Exchange
If you need exchange item, you should return within 7 days upon delivery. Simply let us know first then return your original item and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit. Please note you will need to take care of return shipping costs, on the contrary your new order's shipping fee will be on us, and no restocking or handling fee will be charged for a successful exchange.